What is good property management?

Recently I bought this trailor park and problems are arousing weekly which doesn’t surprise me, but my property manager is starting to annoy me. I’ve been setting up a bank account in the county where the real estate is being held and it has been very cumbersome. My property manager and owner that sold me the property has been emailing me non-stop with gas leaks, dead cable lines, broken AC window units, and needed new flooring in trailors. I don’t like to think of myself as a slum-lord, but I feel most of these problems can be fixed by the tenants and the gas company. Isn’t the gas company suppose to fix gas leaks. It sounds like a problem they need to fix. If the cable doesn’t work or the connection is messed up you don’t fix it the cable guy comes out and since you are paying for it they check it out. I guess in Tennessee everything is the owners problem? I think not. So far I’ve bought a new AC unit, 100 YDs of flooring, and about to have to pay for a gas guy to repair what is sounds like major gas leaks. Personally I’m starting to think my property manager is doing a shitty job and I’m about to fire him because he should be getting the companies to fix their own equipment connected to my trailors. He is doing a great job at telling me all this and I know I need to have the money ready to fund all his property management duties, but is this good property management?

I have another property manager in Virginia that has it much easier because she only needs to deal with one tenant in single family residence, but she always comes up with solutions not to fix the problems. I actually like her style much more. Her downsides are communication. She does not email me. Email is my #1 form of communication and she rarely replies to anything I write her and does not provide a more personally daily checked email. What fascinates me is that she is a real estate agent just like this other property manager and doesn’t search for other properties in the area for me to buy when I’d be giving her the commission.

The positives about the property manager is Tennessee is that he will respond daily by email. Now he might misspell almost 1 word in every sentence he writes, but even I have grammar problems. He kind of writes how he talks in his very westernly-southern accent and it almost worries me. Should I be worried? Is he a person really to trust? Do I really need a property manager who is very educated to run my park successfully? I think the answer is no to most of these answers. So for the most part I trust hes going to get me tenants in and I hope he is going to search for additional trailors to fill the lot. I’ve already went online at OnedollarSigns.com, which offer very affordable mini-billboards signs for effective marketing I feel that will get all my trailors fully rented again. I’m working on getting 6 month leases as a minimum for secured rent. If I can get 10 units rented at $450/month then that is $4500/month cash flow and after expenses I’d net around $3000. So as long as my current property manager puts all my signs along my road frontage and maybe some others near by to collect interest, he fixes the gas leaks, and gets the flooring in to rent the trailor then I’ll be happy even if it costs me a bit more then I want in repairs.

So what is good property management? It could be the way you like to run your properties and that reflecting in your property management. For me I like a property manager that knows what is needed and not necessary. I think it is also what kind of property you are renting. I am renting a “full-service trailor park”. So I am expected to pay all the bills and more, but how much more? I get the feeling my tenants are going to try to find problems so I keep telling my property manager to only cover what we have to or we raise the rent. What are your thoughts?

Lastly, I have received all the Deed of Trust and promissary note on the property and will complete the deal this week.